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  • Darryl is a highly successful Senior IT Leader, with 20 years of experience capturing corporate business goals, investigating the legacy environment, developing architecture designs, strategic and tactical solutions, building project charters, plans, leading solution delivery team and streamline transition into operations support.
  • He is a flexible manager of global teams up to 68, delivering applications, server farms, network and storage technology solutions.
  • As Service Delivery Manager he controlled a managed services budget of $25MM for a major insurance corporation and an international bank.
  • When Infrastructure Manager he managed datacentre operations, SLA, P&L, $9MM HR budget and $18MM project portfolio for GTA-based clients.
  • He has a record of improving efficiency, productivity, profitability and customer satisfaction through collaboration, standardization, automation and process improvements.
  • Darryl is passionate about product and services quality, and customer satisfaction.



Founder and Solution Architect

NTGR8R Inc. – INTEGRATOR                    Oct 2010 – Present

An entrepreneurial consulting group, integrating enterprise solutions, services and support, incorporating the following into your company, small or large:

  • Enterprise Solution Architecture Development
  • ITSM implementation, development and migration projects
  • ITIL Service Management consultation
  • Managed Services Delivery Management
  • Project Design and Delivery Management
  • Datacentre Design, Build Out, Migrations
  • Service and Solutions Catalogue
  • 24×7 Distributed Datacentre Management
  • Incident, Problem and Change Management


Solution Architect, ITSM Solution Design and Vendor Management

Gateway Casinos and Entertainment (Contract) Mar 2017 to Apr 2018

  • Develop migration, roadmap and future strategy for converged, consolidated and centralized and SaaS casino applications and services
  • Coordinate ITSM activities, best practices and migration of IM,CM,PM,KM and AM into new releases, across 45+ vendors
  • Vendor and Asset Management for 65+ IoT devices, SaaS, industry applications and services including Lifecycle Management
  • Product and Service integration into Operations via developed Master Test Plan, Support Model and Release Management Plan
  • Service Delivery Manager on Ontario Lottery and Gaming Corporation, Compugen, Scientific Games and 25+ vendors

Solution Architect, ITSM Solution Design

TD Bank Group – Innovation Lab Dec 2016 to Mar 2017

  • Develop roadmap and future strategy for upgrade to evolving ServiceNow releases
  • Coordinate ITSM activities into best practices to prepare for the migration of IM,CM,PM,KM and AM into new releases
  • Develop solution to migrate Onboarding and Tools Optimization project to ServiceNow
  • Management of ServiceNow vendor communications on application development, systems integration, testing, data transformations and project delivery incident management

Solution Architect, IS Managed Services

SaskTel (Contract) Feb 2016 to July 2016

  • Developed the Application Solution Architecture for the SaskTel Enterprise Service Management migration from legacy systems to ServiceNow with standardized ITIL processes
  • Collaborated with Stakeholders, Business Owners, Subject Matter Experts, Business Analysts, vendors and implementation teams to ensure solution design was aligned with Enterprise Architecture governance
  • Provided oversight on the architecture and design of systems within the project scope in consideration of all four architecture domains (Process, Data, Application, Infrastructure) and adherence to the SDLC
  • Led the development of conceptual, logical architectures and migration strategies for Enterprise Service applications

Practice Director, eTechnology

TGT Solutions Inc. June 2014 to Oct 2015

  • Led the architecture, standardization and growth of Microsoft, Oracle, IBM, Infrastructure practices.
  • Created, updated and managed Practice Plans to enable global expansion of Solutions and Services
  • Led, managed and grew international DevOps software solution development, infrastructure and operations support teams’ expertise


ITSM Project Lead

Loblaw – Project Consultant (Contract) Dec 2013 to Apr 2014

  • Lead for Remedy Service Desk 7.6 to 8.1 upgrade and international expansion project with 230,000 CIs, 12 external integrations plus interdependent upgrade of BMC BEM to BMC ProactiveNet Performance Management
  • Managed and led on-site and off-shore resources on Enterprise Architecture, Infrastructure Builds, Integration Development, Operational Readiness Testing and Security Risk Assessment through Go-Live


Husky Energy – (Contract) August 2012 to August 2013

Event Management Technical Architect

  • Led project to plan applications monitoring with availability, capacity and performance of infrastructure
  • Designed project to enable event monitoring and alerts for 500 business critical applications and services serviced by System Center Operations Manager 2010 then 2012
  • Developed project matrix to track current state analysis then remediation of top-to-bottom monitoring of global infrastructure, networks, middleware, database and applications suites
  • Technical architect for outsourced monitoring and event management RFI

Change Manager / Production Readiness

  • Ensure the availability of all client environments in accordance with negotiated levels of service that balance cost constraints against business value and risk
  • Support the Production Control team with strategic direction
  • Architectural direction for the definition and design of a new asset management process and – Configuration Management Database (CMDB) for IS.
  • Enabled expansion to global gas and oil pipeline field management services.
  • Manage portfolio of 160 projects and lead successful service transition into operations support
  • Management and architectural oversight for data centre facilities and establishment of new outsourcing contracts.


Infrastructure Technical Lead

Home Hardware – Contract as NTGR8R Inc. – March 2011 to Dec 2011

  • Provided leadership and facilitation for the key service areas specifically focusing on the goal to successfully plan, implement, test and transition the Retail Logistics Management System program to Operations.
  • Provided a single point of accountability and coordination of infrastructure, data management and middleware components of the LMS solution.
  • With close collaboration from the – Solution Architect, Program Manager, Project Manager, Manhattan Associates vendor and various Service Owners within Corporate IT, supported the evolution and growth of the LMS solutions.
  • Carried out capacity and performance assessments of server farms to better utilize and load balance resources.
  • Led detailed design and provisioning for physical and virtual UNIX and Windows servers for multi-tiered web applications.
  • Led the deployment of 30 development, test, production support and production 3 tiered web, business logic and database server environments.
  • Designed and performed a infrastructure management system pilot using OpenNMS to capture Windows, HP/UX, Linux server hardware and OS, network and infrastructure performance and utilization.
  • Researched free open source middleware application performance tools and prepared a proposal to integrate Hyperic HQ into the OpenNMS suite.


  • Design and build of Infrastructure for Development and Production environments for Logistics Management solution, into 2 data centers, 3 distribution centers and 1,000+ national retail stores
  • Created project plans, identify tasks, efforts, resources, risks and secured resources
  • Led the implementation of 30 application development and production environments and infrastructure components, utilizing JBoss, JVM, Oracle and Red Hat Linux (i.e. servers, storage, middleware, database, network, security)
  • Initiated full life cycle asset management – 160 virtual servers, components, middleware, application licensing
  • Supervision/co-ordination of infrastructure related delivery of project tasks, resource manager for rolling out security patches and upgrades).
  • Provided single point of contact to the Program and Project Managers related to infrastructure related tasks.
  • Acted as escalation point for any program or project related issues specific to the build of the infrastructure

Problem Solving

  • Creatively solved complex problems using standard processes, and innovative tool sets and ideas.
  • Looked beyond obvious solutions, and experimented with different approaches to solving problems (process, technology, people).
  • Examples of problems included constrained budgets, hardware/software configurations/performance, optimization, standardization, stabilization, security (viruses, login), scheduling conflicts, availability of resources.

Major philosophies utilized

  • Set own direction and acted on initiatives.
  • Motivated others in the team and keep them focused on primary goals.
  • Brought in technical knowledge on a wide variety of leading industry products, operating systems, applications, etc. Then effectively taught to other members of the team in both a training and coaching/support role.
  • Constantly alert to opportunities to improve tools and processes using different applications of technology.
  • Creatively solved complex problems using innovative tool sets and ideas when standard processes were not sufficient. Looked beyond obvious solutions, and experimented with different approaches to solving problems
  • Understood the importance of making complete solutions that were not lacking sections or features that would have been discovered shortly after deployment.


CGI Group Inc. – 2005 to 2010

Infrastructure Manager – Oct 2009 to Sept 2010

  • Full infrastructure management and support for 40+ internal and external clients
  • Managed operations budgets to $100M
  • Linux servers, desktops and appliances – RedHat managed with Satellite; Debian/Ubuntu
  • Databases – MS SQL, Oracle, MySQL; Windows NT4, 2000, 2003, 2008 servers
  • Procurement and support managed – CA, Cisco, Dell, EMC, HP, IBM, Red Hat, Sun/Oracle
  • Utilized BMC Atrim, CA Unicentre, Tivoli AM to manage the full life cycle of assets – 4,000+ servers, 4 SANs of 100TB, OS, middleware and application licensing,
  • Managed team of 32 UNIX/Linux engineers and PMs for project delivery and 24×7 operations support for all GTA-based clients, across 5 data centers, within a matrix-resourced organization across Canada
  • Utilized Performance Navigator and Power Navigator from Midrange Performance Group to profile existing AIX and Linux, physical and VMware virtual server farms then adjusted resources based on scheduling of application loads. Also developed monthly reporting system to portray resource availability and adherence to contract.
  • Provided regular monthly reports on project portfolio delivery; BCP/DR, server SOX financial volumetrics, audit, availability, capacity and infrastructure performance for 1,000+ mid range servers
  • Integrated Bell UNIX operations and project delivery into local stay-back and off-shore teams in India
  • Instituted member Skills Matrix database across department to identify maturity of members on required skill sets, allowing easier selection and workload management of 120+ UNIX members

Client Service Delivery Manager – Oct 2008 to Sept 2009

  • Account operations, SLA, P&L management, budget and portfolio management for largest GTA clients
  • Architecture reviews, technical road maps to deliver annual Tech Plans
  • Orchestrated review and update of operations delivery Statement of Work to define service delivery against contract and adherence to ISO9000 and COBIT audits; identified and closed delivery gaps
  • Heterogeneous environment of 4,000+ virtual servers on Linux, Windows, IBM AIX and mainframe
  • ITIL service process development – release, configuration, change, incident, problem management
  • Managed operations and program delivery for mainframe, 30 Windows, 160 virtual AIX and 20 Linux H/A clustered server OSIs on high performance IBM Power 6 servers and Intel servers; middleware, 40TB SAN DASD storage, WAN/MAN/LAN network and security technologies for 2 major insurance and bank clients in Canada
  • Managed outsourced operations budget of $25M for Canadian insurance company and $5M for international bank

Manager, Infrastructure Architecture / Project Delivery – Oct 2006 to Sept 2008

  • Portfolio manager of 100+ projects for major financial and retail GTA clients, leading client architects, working with PMs to organize per-client priorities within available matrix organized technical resources
  • Managed SMEs and system admins on Linux, Solaris, AIX and HP/UX; Windows 2000/2003; EMC SAN / NAS
  • Identified members with architectural skills and career goals and co-led a TOGAF architectural training and corporate team certification program
  • Instituted EPM / Project Portfolio web portal to track projects’ financial data, earned value, delivery progress, assignments to effectively maximize resources across all clients and technologies
  • Expanded infrastructure management role into liaison with middleware, network and DB teams to further enhance ASP and SOA business models and products

UNIX Manager – July 2006 to Sept 2006

  • Managed operations and project delivery of UNIX/Linux servers for GTA-based clients
  • Led team to resolve all operational incident anomalies through problem management, with escalations as required to senior account management or vendors
  • Led reorganization of ITSM team into architecture, project delivery and operations to better focus members’ skills and goals

Senior UNIX Engineer – Oct 2005 to July 2006

  • Instituted infrastructure Health Check process to provide live reports on availability of servers
  • Led team into standardized operations support via ITIL processes and training; project delivery, change management, server deployment build documents, checklists and operations hand-over processes
  • Hands-on administration L2 support of Linux, Solaris, AIX and HP/UX; Windows 2000/2003; EMC SAN / NAS

IT Infrastructure Deployment Manager

Compugen Services Ltd., Richmond Hill, Ontario – Aug 2000 to Nov 2001

  • Ministry of Health – Community Care Access Centres – Desktop Deployment – Sept 2000 to Nov 2000
  • ABB – National Help Desk Assessment – Project Manager – June 2001 to July 2001
  • Toronto East General Hospital – Compaq StorageWorks SAN Implementation – June 2001
  • Stelco Inc. – TCO / Business Computer Refresh – July 2001 to Sept 2001

Founder / Consulting Systems Engineer

Incorporated as Kingsmere Technologies Ltd., Toronto – 1994 to 2005 

  • International Value-Added Reseller, integrator and architect supplying technology solutions to the pre-press colour graphic arts industry.
  • Carried out capacity performance assessments of IT environments, proposed a palette of options to reduce production bottlenecks and implemented performance enhancing solutions enjoying excellent ROI of weeks not months.
  • Introduced leading-edge technologies such as RAID, SAN, hyperSPARC processors, Solaris, SunOS kernel programming, ATM LAN, 100Mbit/s FDDI LAN, LAN accelerator, WAN/Internet work file transfer and Macintosh clone workstations.
  • Designing, delivering and supporting heterogeneous IT applications and infrastructure solutions:
  • Open Source, Linux, Solaris and Windows operating systems, application development, architecture and solutions, implementing back office business and graphic arts applications
  • Y2K deployment manager for:
    • Rogers Cablesystems 600 engineering workstation upgrades / migrations
    • Bell Canada – migrated 38,400 desktops, 2,500 servers and 2,500 Line of Business applications and data



  • Canadian Federal Secret Security Clearance



  • ITIL 2011 V3 Foundation Certified
  • The Open Group Architecture Framework Member – TOGAF 8 certified
  • Microsoft Certified Systems Engineer NT – MCSE ID #467231 – Caricom Institute of Technology
  • CCA – Citrix WinFrame 1.7 and MetaFrame 1.8 Administration Certified



  • Electronics Engineering Technologist – Digital Electronics and Communications, St. Lawrence College, Kingston, Ontario
  • Business Administration course – Sir Wilfrid Laurier University

  • MaRS Entrepreneur E101
  • ServiceNow Foundation trained – Berlin, Calgary, Fuji, Geneva and Helsinki releases
  • Methodology Training, Workshops – PMBOK, Conflict Management
  • ITIL V2 and V3 Foundation training
  • Microsoft Project, Project Server(s) and PM Methodologies training
  • Microsoft MSDN Developer and TechNet seminars – .Net Intro, VS.Net, Windows XP and ADO.Net
  • Windows 2000, XP and 2003, Microsoft Operations Manager 2000, Active Directory
  • Microsoft Certified Solution Developer trained (MCSD) – VB6 & SQL 7 – SDLC – HighTech Networks
  • Certified Novell Administration (CNA and NDS) IntranetWare trained – Caricom Institute of Technology
  • SunOS / Solaris / SPARCstation trained
  • Sun Microsystems Training, Developer Seminars – Solaris, Sun ONE, J2SE, J2ME, J2EE